Refund & Returns Policy

Last updated 13 April 2026

1. General Policy

At Gohonest, once an order is confirmed, we do not accept returns or refunds.

However, in certain cases, we are committed to working with our customers to provide a fair and satisfactory resolution.

2. Damaged Product

If you receive a damaged product:

Notify us within 2 days of delivery

Email us at care@gohonest.in

Required details:

Order number

Invoice image

1 image of outer packaging

2 clear images of damaged product

Unboxing video (mandatory)

Resolution:

Product will be replaced within 7–10 working days

Only the damaged item (in case of multiple products) will be replaced

3. Missing Product

If any product is missing from your order:

Inform us within 2 days of delivery

Email at care@gohonest.in

Required details:

Order number

Invoice image

Outer box image

2 clear images of opened package

Complete unboxing video

Resolution:

Missing product will be re-shipped promptly

Refunds are not applicable

4. Spoiled Product

If you receive a spoiled product:

Notify us within 2 days of delivery

Email at care@gohonest.in

Required details:

Order number

Manufacturing/packing date

Clear images or video of product

Important Note:

We do not accept returns for variation in:

Taste

Texture

Colour

Aroma

(This is because our products are natural and handmade, so variations may occur.)

Resolution:

Product replacement will be provided after proper verification

5. Resolution Timeline

All emails will be responded within 24–48 hours

Our team will assist you until the issue is resolved

6. Final Decision

All replacement requests are subject to verification and approval by Gohonest.

We assure a fair and transparent resolution process.

7. Contact Us

For any refund/replacement related queries:

Email: care@gohonest.in